Delivery policy

Delivery methods for deliveries from House of Isis online store will include 1) Direct to our House of Isis store in Rosebank or 2) by Courier to the Customer's chosen delivery address. When effecting delivery at the customer's premises or such other premises as nominated by the Customer, the Customer shall be responsible for receiving, unloading and checking the product/products. Delivery of the products at the shipping or delivery address nominated by the Customer shall constitute good delivery. Any acknowledgement of receipt by the Customer or any authorised representative or employee of the Customer, whether direct or indirect, in writing or otherwise shall serve to also confirm delivery. In the event that the products are delivered in a damaged or defective state, the Customer shall forthwith upon delivery endorse House of Isis copy of the delivery note detailing the damage or defects to the Products and the Customer shall within seven (7) days of such delivery notify House of Isis of such damage or defects to the Products delivered, following which the Returns Policy shall be followed. On compliance by the Customer with the requirements of this Delivery Policy, and provided House Of Isis agrees with the information supplied by the Customer, House Of Isis will or may issue a credit, subject to the provisions of the Returns Policy. A rate to deliver your order to you will be charged. This will escalate reasonably from time to time. The rate will be calculated on the website and be determined by the weight and volume of the purchased goods along with the delivery location. The order will take around 1 to 7 working days to be delivered to the chosen delivery address, depending on the location and method of delivery. Although reasonable care shall be taken, House of Isis accepts no responsibility whatsoever for incorrect delivery details or, if an unauthorised person at the delivery address, accepts delivery of the order and Products.

Exchange and Returns policy

House of Isis agrees to returns and exchanges of products provided that the following process is adhered to: We will only refund your money if this is reported within 7 working days of the delivery date. To initiate the return process, send an email to clearly stating the reason for the return. We regret to inform you that refunds will not be considered if we are not notified within the stipulated 7 day period. In case of return due to defective product/products, a picture of the damaged area is required to be attached to your email sent to the web address supplied above. Should you fail to report the return of the product/products after the 7 working days period, we will use our own discretion to grant a credit note usable at our retail outlet in Rosebank Mall or online. A refund will be granted provided that the original invoice or gift receipt is presented on return, as proof of purchase, the price label is attached, the item has not been used, the item is in its original condition and packaging. Returns of products purchased online to our physical retail outlet will be free of charges (House of Isis, Rosebank Mall.) In instances where the services via the South African Postal Office (SAPO) or by Courier are used to facilitate the return of Products, the Customer shall be fully responsible for payment of any fees or expenses for such returned Products (unless the product/products delivered to you is damaged or defective); The Customer shall not be refunded for any delivery cost under any circumstances; Any refund or credit will only take place once House of Isis has received and processed the return of the product/products; House of Isis shall have the discretion to refund the Customer by any appropriate means including cash, a gift voucher (electronic or otherwise) or by crediting the relevant Customer account or applicable credit or debit card.