Vat# 4750119275

These Terms and Conditions govern your use of the House of Isis website located at the domain name www.houseofisisshop.co.za. By accessing and using the website, the user agrees to be bound by the Terms and Conditions set out in this legal notice. The user may not access, display, use, download, and/or otherwise copy or distribute content obtained on the website for marketing and other purposes, without the consent of House of Isis. Isis Enterprises cc is a business in the retail industry that sells books, statues, crystals, aromatherapy oils, jewellery, incense and other items relating to health and personal growth. This website is run by Isis Enterprises cc (close corporation) based in South Africa trading as House of Isis Online and with registration number ck1988/027136/23 and Linda Mary Long (Director/Owner/Member). The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, PO Box 2768, Saxonwold 2132, Johannesburg. Isis Enterprises cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Delivery policy

Delivery methods for deliveries from House of Isis online store will include 1) Direct to our House of Isis store in Rosebank or 2) by Courier to the Customer's chosen delivery address. When effecting delivery at the customer's premises or such other premises as nominated by the Customer, the Customer shall be responsible for receiving, unloading and checking the product/products. Delivery of the products at the shipping or delivery address nominated by the Customer shall constitute good delivery. Any acknowledgement of receipt by the Customer or any authorised representative or employee of the Customer, whether direct or indirect, in writing or otherwise shall serve to also confirm delivery. In the event that the products are delivered in a damaged or defective state, the Customer shall forthwith upon delivery endorse House of Isis copy of the delivery note detailing the damage or defects to the Products and the Customer shall within seven (7) days of such delivery notify House of Isis of such damage or defects to the Products delivered, following which the Returns Policy shall be followed. On compliance by the Customer with the requirements of this Delivery Policy, and provided House Of Isis agrees with the information supplied by the Customer, House Of Isis will or may issue a credit, subject to the provisions of the Returns Policy. A rate to deliver your order to you will be charged. This will escalate reasonably from time to time. The rate will be calculated on the website and be determined by the weight and volume of the purchased goods along with the delivery location. The order will take around 1 to 7 working days to be delivered to the chosen delivery address, depending on the location and method of delivery. Although reasonable care shall be taken, House of Isis accepts no responsibility whatsoever for incorrect delivery details or, if an unauthorised person at the delivery address, accepts delivery of the order and Products.

Exchange and Returns policy

House of Isis agrees to returns and exchanges of products provided that the following process is adhered to: We will only refund your money if this is reported within 7 working days of the delivery date. To initiate the return process, send an email to info@houseofisis.co.za clearly stating the reason for the return. We regret to inform you that refunds will not be considered if we are not notified within the stipulated 7 day period. In case of return due to defective product/products, a picture of the damaged area is required to be attached to your email sent to the web address supplied above. Should you fail to report the return of the product/products after the 7 working days period, we will use our own discretion to grant a credit note usable at our retail outlet in Rosebank Mall or online. A refund will be granted provided that the original invoice or gift receipt is presented on return, as proof of purchase, the price label is attached, the item has not been used, the item is in its original condition and packaging. Returns of products purchased online to our physical retail outlet will be free of charges (House of Isis, Rosebank Mall.) In instances where the services via the South African Postal Office (SAPO) or by Courier are used to facilitate the return of Products, the Customer shall be fully responsible for payment of any fees or expenses for such returned Products (unless the product/products delivered to you is damaged or defective); The Customer shall not be refunded for any delivery cost under any circumstances; Any refund or credit will only take place once House of Isis has received and processed the return of the product/products; House of Isis shall have the discretion to refund the Customer by any appropriate means including cash, a gift voucher (electronic or otherwise) or by crediting the relevant Customer account or applicable credit or debit card.

Payment Policy

There are five different payment options including payment by way of a credit or debit card, using an electronic gift voucher, by EFT and by cash. Cheques will not be accepted under any circumstances. If the EFT payment option is used, this can take up to seventy two (72) hours depending upon the relevant bank. Please note that if payment is not received within seventy two (72) hours, the order will automatically be cancelled. In the event that the customer wishes to make payment in store, the following option is available, Pay in Store. The Customer will need to visit our store in Rosebank Mall with their unique order number and make payment within forty eight (48) hours of the placement of the order, failing which the order will be cancelled. Only in the event of the use of a gift card can more than one payment type be used to complete an order and in this instance the customer is entitled to top up the payment with a credit or debit card. With regard to gift vouchers the following is also relevant: Gift vouchers are valid for twelve (12) months from the date of purchase thereof. Gifts vouchers will also be redeemable online. The value thereof is redeemable for Products (not cash) at our store. House of Isis accepts no responsibility in the event that due to an error or oversight on the part of the Customer, or for any reason, the gift voucher is used by a third party. House of Isis prescribes to high security and encryption standards allowing all customers to shop with peace of mind. It is also to be noted that it is the strict policy of House of Isis, and House of Isis takes all reasonable security measures to ensure that payment and card details, as well as related confidential information, cannot be accessed by anyone who is not authorized to do so. Card transactions will be acquired for Isis Enterprises cc via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Availability of Products Online

The customer agrees that because of the nature of the internet, our online shopping service is provided on an 'as is' and 'as available' basis. House of Isis will not be held liable if we are unable to supply a particular item.  Moreover, we assume no responsibility for the timeliness, deletion, miss delivery or failure to store any user communications or personalisation Products prices and delivery charges are not fixed and are may change at any time. Changes will not affect orders in respect of which a dispatch confirmation email has already been sent.  Payments are due immediately, on order. Payment for all products must be made by one of the methods offered during the ‘checkout’ process. If we have not received your payment within 72 hours your order will be cancelled.

PRIVACY POLICY

Overview

House of Isis respects the privacy of all visitors to its website and is highly committed to maintaining the privacy of all online visitors to its websites. We use your data to ensure that orders are handled as fast and easily as possible. We will not share your Personally Identifiable Information with others without your prior consent. Isis Enterprises cc shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Information we collect

We may collect information when you register for promotional emails, set up a shopping account, purchase goods, contact customer service, or engage in other interactive features with our site. This information may also include your name, address, bank and payment details.

When you are registered for online shopping, the following information is kept

Your name,  e-mail address,  billing information and shipment information in order to complete and deliver any orders. Information about your orders and the use of our services. If you open an account with us, we collect your information on a secure server. You are asked to fill in your name, e-mail address, billing information and shipment information so that you don’t have to fill in this again for any subsequent purchases. Customer details will be stored by Isis Enterprises cc separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Information we do not share

We do not share (or sell) the information you provide us with to third parties unless we first obtain your consent. Please note that the use of any feature made available to you on our websites such as Facebook Connect, or the like feature (also connected to Facebook) may result in information being collected or shared about you by us or by others. We cannot control how your information is collected, stored, used or shared by third-party sites or to whom it is disclosed. Please review the privacy policies and settings on your social networking sites to understand and agree with the information they are sharing about you. The personal details supplied by a customer will not be passed to any third party for commercial purposes without the customer's express consent. The customer is entitled to inspect and amend these details at any time.

Information security

We appreciate the trust you place in us. House of Isis is committed to protecting your personal information. We use a variety of measures to ensure that your personal information is protected from: unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss. However, the Internet is an open system and House of Isis cannot guarantee that the personal information you submit will not be intercepted by others. All our employees who have access to or are involved in the processing of personal information sign confidentiality agreements. We reserve the right to disclose any information to the extent we reasonably believe that disclosure is required by law, to enforce our website policies, or to protect your or others’ rights, property or safety.

Controlling your information with us

By submitting your personal information, you give your consent to the use of said information as set out in this privacy policy. You have the following rights to change your information: a right to see the information we hold on you, a right to have any wrong or incomplete information corrected, or (in certain circumstances) to have your personal information deleted and a right to ask us to stop providing you information on our services.

Contact us

If you have any questions, feedback or want to know more about how your personal information is used, or if you want to access, correct or remove your personal information, please contact us at Company Physical Address: shop C308 level 3, Rosebank Mall , Rosebank 2196, Johannesburg Email:info@houseofisis.co.za Telephone: 011-447-2349.